Enhancing Enterprise Platform Offerings with Document Management
Product design, UI/UX
Project Overview
I led the design of a Knowledge Center module to address customer challenges with document management. I created a centralized digital space to store, manage and share knowledge transfer documents, corporate SOPs, policies and guidelines.
Key Issues
Clients were using the Training Center as a makeshift document repository, leading to inefficiencies
Over 40% of Training Center usage was for document storage rather than training
Employees spent 25% more time navigating when searching for documents versus completing training
Unnecessary complexity from training features like assessments for simple document storage
Solutions
Creation of a dedicated Knowledge Center module with an intuitive folder hierarchy
Implementation of drag-and-drop functionality for effortless document management
Design of an approval workflow for administrators to review documents before publication
Enabling document scheduling and audience targeting for relevant content delivery
Results and Impact
50% improvement in document retrieval efficiency
40% reduction in misuse of the training center for document storage
Streamlining administrative workflows and approval processes
Improved operational efficiency and compliance for frontline staff
