Product designer @ WorkJam
To enhance WorkJam’s offerings by introducing a comprehensive Knowledge Center module, providing clients with a centralized digital space for storing, managing, and sharing knowledge transfer documents, company SOPs, policies, guidelines, and best practices with employees.
As a Product Designer, I led the design of WorkJam’s Knowledge Center module. Responsible for UI/UX, I designed an intuitive interface, implemented card logic, and designed an efficient document approval workflow. Working closely with stakeholders, I aligned design goals with project objectives.
WorkJam customers were looking for workarounds within WJ (like using Training Center as a document repository) to efficiently share documentation (like company policies, best practices, COVID guidelines, etc.) with their frontline staff. This is inefficient for both content management staff and frontline staff. It also limits them from the functionality that would come from a true document repository system and provides unnecessary features like assessments. By creating a true document repository, we are enabling customers to move away from inefficient workarounds and use the Training module for training as it was originally designed.
The proposed solution is to design a transparent administrative experience that reflects the employees’ perspective, ensuring a clear understanding of the document flow.
The interface incorporates a user-friendly structure, logically grouping folders and files. With drag-and-drop cards, administrators can easily organize documents, placing folders within each other or files within folders. The system allows for quickly adding and editing files/folders, implementing restrictions, and scheduling targeted file views for specific audiences.
This approach eliminates inefficient workarounds, allowing customers to use the training module as intended for training, thereby improving the overall efficiency of document management.
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